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Acceptance of merchandise returned to exchange for a different size, color or other product line will based on the following guidelines below. Price difference (more or less then the item returned to us) will reflect on your account including any restocking fee and shipping cost.
- New: Unopened, unused. No restocking/refurbishing fee. Difference in amount from original purchase will be either charged or refunded based on the item you are exchanging for.
- Like New: Packaging opened or missing. Item is undamaged, clean and resalable. 10% restocking fee plus cost of shipping.
- Incomplete: Merchandise returned with parts or accessories missing from the package. Restocking fee will be determined based on what parts or accessories is missing.
- Used: We do not accept returns on merchandise that has been used. No exchanges will be given. In an event item is damaged beyond the 30 day return policy, we have a 1 year warranty on all Tutto products. Please see our repair policy here.
Additional info:
- When shipping the merchandise that was purchased directly from us for refund or exchange, please make a copy of your proof of purchase receipt or e-mail confirmation and enclose inside the package along with a note reason for return or to exchange for which item.
- Please allow 10 business days to process returns and exchanges. For credits back to credit card payments, financial institutions normally takes 5 business days from the day we issue credit to reflect in your credit card account. If you do not see your credit after 10 business days, please contact us.
- We recommend using a shipping method that provides tracking number so you can check the status of your package arriving to us.
- Customers are responsible for cost of shipping merchandise back to Mascot Metropolitan, Inc. For exchanges, customers are responsible shipping cost both ways.
To complete our online Return / Exchange Authorization Request form, please click here.
If you have any questions or need assistance, please feel free to contact our customer service:
Toll free (within US): 1-800-949-1288
Outside US: 1-650-873-7717
Fax: 650-873-1623
E-mail: info@tutto.com
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