Under the 1 year warranty – repair checklist: 
- Include on the note LEGIBLY/CLEARLY your name, address, telephone number and description what is in need of repair. You may place masking tape over the damaged area to ensure it is not overlooked.
- Include a copy of your proof of purchase receipt with the date clearly shown.
- Place your note and receipt copy INSIDE the luggage to ensure the paper will not get lost, especially if box is being filled with styrofoam peanuts.
- Don't forget to write down your tracking number when shipping the bag for repair to Tutto (Ex. Post Office’s Delivery Confirmation™ tracking service). Please keep this tracking number for reference. Tutto is not responsible for lost shipment.
- Be sure to CLEARLY label the To (TUTTO address) and From (your address) on the exterior of the package. Please use a permanent market to avoid smudging or place clear tape over the address.
- If you need luggage/bag back by a certain date, please indicate when and bold or highlight the date. Please give a reasonable timeframe including delivery time from and to your location in additional to our usual 3-4 days to process and repair.
Out of warranty – repair checklist:
We offer repair service on Tutto branded luggages/bags only. Only cost of parts and return shipping is charged, there is no labor charge. 
- Include on the note LEGIBLY/CLEARLY your name, address, telephone number and description what is in need of repair. You may place masking tape over the damaged area to ensure it is not overlooked.
- Place your note INSIDE the luggage to ensure the paper will not get lost, especially if box is being filled with styrofoam peanuts.
- Don't forget to write down your tracking number when shipping the bag for repair to Tutto (Ex. Post Office’s Delivery Confirmation™ tracking service). Please keep this tracking number for reference. Tutto is not responsible for lost shipment.
- Be sure to CLEARLY label the To (TUTTO address) and From (your address) on the exterior of the package. Please use a permanent market to avoid smudging or place clear tape over the address.
- If you need luggage/bag back by a certain date, please indicate when and bold or highlight the date. Please give a reasonable timeframe including delivery time from and to your location in additional to our usual 3-4 days to process and repair.
- Customers are responsible for cost of shipping their luggage to Mascot Metropolitan, Inc. and back.
Ship To:
Mascot Metropolitan Inc.
Repair Dept.
380 Swift Avenue, #18
South San Francisco, CA 94080
USA
Once repair is completed, a customer service representative will give you a phone call or email to arrange for payment information. We do not recommend putting your credit card information on your note for security reasons.
Tips on how to pack your luggage/bag:
- Fold the luggage flat, be sure to remove any inside dividers first prior to folding down the luggage.
- If a box to fit your luggage is not available, you may use two sheets of cardboard, place one sheet on each side (like making a sandwich) and secure the edges with packing tape.
- While we accept packages from all carriers, if shipping within the United States, U.S. Postal Service offers the best prices when shipping via Parcel Post/4th class rate.
- Don’t forget to acquire tracking number/delivery confirmation for your package. Keep for your reference when inquiring with the carrier when the package is being delivered to us.
Customers shipping from outside the 48 continental US, APO/FPO and international addresses:
We understand the cost of shipping from these areas is of concern. Please e-mail us to info@tutto.com to determine what is the best course of action to take.
Ordering parts:
We only list parts on our website customers can self repair. Any parts not listed such as corners and hinges we recommend in sending the luggage/bag to us for repair.
Please click here to order Parts!
Phone: 1-800-949-1288
E-mail: info@tutto.com
Feedback Form:
Please click here to write us your comments! |
