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Repair Policy  

Repair Checklist:
  • Don't forget to write down your tracking number when shipping the bag for repair to Tutto (E.g Post office also provides tracking number). You can keep this tracking number as a reference. Tutto is not resposible for lost shipment for repair.
  • Be sure to CLEARLY label the To (TUTTO address) and From (your address) on the note inside the package and also on the exterior of the package.
  • Include on the note inside of the package your address and telephone number.
  • If repair is needed by a specific date please indicate the desired date on the note inside of the package.
  • Include a copy of the proof of purchase.
  • On the Note inside of the package specify your repair request.
  • Customers have to pay for shipping back & forth if it is not within the warranty or it is damaged by airline.


  • Send To:
    Mascot Metropolitan Inc.
    380 Swift Avenue, #18
    South San Francisco, CA 94080
    E-mail: support@tutto.com

    Order Parts :
    Please click here to order Parts!
    E-mail: support@tutto.com

    Feedback Form :
    Please click here to write us your comments!


 
         
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