Mascot guarantees that this product will be free from defects in
material and workmanship for one year from the date of its original
purchases. If defective, please contact Mascot, explaining the defect
and including the proof of purchase. Depending on the nature of
the defect, Mascot will either repair or replace the product without
charge and will advise of what further steps need to be taken to
have such repair and replacement take place and where to send the
product. Naturally, this commitment does not cover normal wear and
tear, misuse or neglect, or damage by common carrier. Also, does
not apply to damage incurred in mishandling or abuse in transit.
The customer is responsible for the cost to ship the bag to Tutto
for repair. Tutto will cover the return freight. Regular repair
will take about 5 to 7 business days from date of receipt of the
bag to shipping the repaired bag back to you.
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