One Year Warranty - General Products
Mascot guarantees that this product will be free from defects in material and workmanship for one year from the date of its original purchase. If defective, please contact Mascot, explaining the defect and including the proof of purchase. Depending on the nature of the defect, Mascot will either repair or replace the product without charge and will advise of what further steps need to be taken to have such repair and replacement take place and where to send the product. Naturally, this commitment does not cover normal wear and tear, misuse or neglect, or damage by common carrier. Also, does not apply to damage incurred in mishandling or abuse in transit.
One Year Warranty - Pet Products
Mascot guarantees that this product will be free from defects in material and workmanship for one year from the date of its original purchase. Although Mascot manufactures Pet On Wheels with the highest quality in mind, it is only intended for carrying an animal under supervision. Animals must be trained to feel comfortable with the bag. A frightened or excited animal could bite, scratch, or damage any soft-sided carrier, including Pet On Wheels. Mascot makes no promise or warranty against damage caused by an animal or the improper use of Pet On Wheels. If your pet required confinement or restraint, a hard shell kennel is recommended. (Patent # us4813520)
Reference links for information on:
Repair Policy
Return Policy
Exchange
To register your Tutto product for warranty coverage, please click the link below to fill out the form.
Warranty Registration - registration form!
